FAQ

  • How do I create an account?
  • Click on the ‘Sign Up’ button on the top right-hand corner of the page and follow through with the instructions and hit the ‘Submit’ button.

  • I lost my password
  • Kindly contact our 24/7 Customer Service Representative on LiveChat and request for a Password reset. Upon verification we will send a new password to your e-mail address registered with Sanado Club. Alternatively, you can contact us through Email at [email protected]

  • I want to change my password
  • For a change of Password, access your profile page by clicking on your Username on the top right hand corner of the page after login. Make the necessary changes and hit the ‘Submit’ button.

  • Is my Sanado Club account secure?
  • Account security is your personal responsibility. Never reveal your login details to anyone. Sanado Club will never ask you for your password.

  • How do I make a deposit?
  • Go to the “Deposit” page and make a transfer to the bank account displayed. Fill up the relevant fields, hit the ‘Submit’ button and your deposit will be processed.

  • How do I make a withdrawal?
  • Go to the “Withdrawal” page. Fill up the relevant fields, hit the ‘Submit’ button and your withdrawal will be processed within 15-20 minutes.

  • Other enquires?
  • Simply contact our 24/7 Customer Service Representative on LiveChat. We would be glad to answer any questions you have for us.